Developers Club geek daily blog

Cloudy call center in the cloudless region. Extraordinary New Year's adventures of ITooLabs on the Balkans

1 year, 10 months ago
Traditionally, before the Newest Year, it is accepted to write about results of the year leaving about plans for year forthcoming, to congratulate clients, partners and colleagues on holidays. We do not want to break the developed tradition and today we publish a post which for certain will create the necessary and correct mood at readers of the blog ITooLabs. We want to tell about how there is a cloudy business of our foreign partner, the Balkan telecom operator of VoxNet as work of the Balkan colleagues looks and as the ITooLabs platform helped to automate the big European call center working at the entering and outgoing calls. At our request the Macedonian colleagues made many photo and even wrote a New Year's video congratulation.


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Familiar stranger. What is Bitriks24?

1 year, 10 months ago
If you are puzzled with search of CRM, then at numerous forums will inevitably face mentioning the Bitriks24 and its systems discussion. There are enough supporters and opponents: someone claims that it is not CRM at all (that the truth), someone reduces all functionality of system to an enterprise portal, someone remembers about 12 free users. As well as in any other company, employees of Bitriks fixedly monitor for withdrew also discussions of our products in a network. Sometimes we are surprised by the separate comments and even tales connected with Bitriks24. But to all there is a limit. We will consistently tell that such Bitriks24 actually as it can integrate the company and help any business in our blog on Habré.


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We develop service of cloudy conference communication for small business

1 year, 11 months ago
The majority of modern cloudy automatic telephone exchanges have similar functionality. As a rule, it is a set of voice menus, readdressings of calls, various voice boxes and statistics. This gentleman's set can be met almost at each telephone SaaS. At the same time exists modest, not really noticeable at first sight, but very useful, at the correct application, an option — conference communication. Historically so it developed that conferences were always associated with large business, conference calls and acceptance of important bossy solutions. We, when developing our communication framework, try to go a bit different way and we develop the module of conferences being guided by requirements of small and medium business.


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Use of comet of the server for implementation of a simple chat

1 year, 11 months ago
Comet — any model of work of a web application at which permanent HTTP connection allows the Web server to send (push) given to the browser without additional request from the browser.

On the scheme the place of comets of the server in the course of work is represented.
На схеме изображено место комет сервера в процессе работы.

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Robot seller. We automate sales department by means of SaaS

1 year, 11 months ago
December is always busy season for sales departments, a such battlefield for revenue. During an era of ShPD and clouds automation of business stopped being destiny of the large companies, now different CRM, IP-ATS and thin clients are available practically to all. We as the developer of a cloud communication framework, would like to share how we automated own sales and what tools use. Our experience is not unique at all, rather we it is slightly better than others we understand as well as what is best of all on friendly terms and integrated from our virtual automatic telephone exchange and how to create peculiar cloudy Robota-Prodavtsa.


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Responsibility of vendor. Who is responsible for accidents?

1 year, 11 months ago
Last Thursday our service endured the largest accident in the history. One of installations on M9 remained unavailable of an external network within several hours. What happened? What to do? How the responsible vendor has to arrive? How to save reputation of vendor of a telephone platform No. 1?

It is considered that in time the corrected error is not an error any more. That, we will check correctness of an aphorism in practice. Usually marketing specialists write the plan of publications for the month ahead and the ideology of each post is something like motivating "Quicker, above, is stronger". Also we not the exception is so accepted, but this time we will depart from marketing dogmas and we will fairly tell about the appeared problem without the rustling New Year's Eve PR wrappers.


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The market of Virtual automatic telephone exchanges died

1 year, 11 months ago
The market of Virtual automatic telephone exchanges died, without having managed to appear. MSP did not begin to use VATS, despite their availability. Attempt to expand the market on small business which has no funds for purchase of traditional automatic telephone exchanges was not repaid. At small and microbusiness there are no reasonable reasons to pay for VATS.

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Reasoned arguments. To an analytics question in the company

1 year, 11 months ago
Each of us periodically takes a blood test on the analysis. Recently everything became very convenient: handed over, received the login/password, in several hours glanced on the website in a personal account and there all indicators in numbers, and nearby green or red bullets "regulation / not regulation". But very few people know that even completely green column or a column with couple of red bullets on some unpopular indicator like eosinophils can testify to malfunctions in an organism, and only the doctor can truly interpret a picture. Why? Because all indicators need to be considered in total and interrelations — in itself they bear purely help information. Also and in business, complex and multilayer system, it is necessary to build system of analytics which will give complex understanding of a situation. What do we should construct analytics?

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Multi IP-SIM on service of small business. The special SIM card for the websites of free declarations

1 year, 11 months ago
In our blog on Habré we describe curious schemes of upgrade of corporate telephony which can be built by means of FMC technologies, cloudy automatic telephone exchange and integration with CRM systems. Judging from the fact that nearly a half of our clients is interested in integration solutions, and snow-white clouds in original state only of telephone SaaS to very few people are already interesting, we precisely guessed a trend in the VoIP market and we move in a right direction. Usually integration of telephony, cloudy automatic telephone exchange and mobile communication — destiny, at least, of small and medium business and we too so considered until recently, yet it did not become clear that IP SIM cards, the virtual automatic telephone exchange and miracles of VoIP can work also on micro business. On business, where the entrepreneur of "one men show" and "shvets and the reaper and on a fife igrets" where sales are based on promotion of goods through free declarations, the entering calls from clients by all Russian Federation. In other words, today we will tell about what we thought up for the aid to the entrepreneurs earning from sales through bulletin boards.


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Hello, SaaS | Russian SaaS 2016

1 year, 11 months ago
This post — mine exclusive subjective supervision, opinions, insiders about a segment of the Russian SaaS of servsis. The post driver the state-of-the-art review of the colleague from CNews Analytics: The largest suppliers of SaaS in Russia 2015.

What interesting happened in 2015 in a segment of the Russian SaaS?


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