Developers Club geek daily blog

Yes you zadolbat the information society

1 year, 2 months ago

Disk with music. Almost like AudioCD works.

Let's assume, you want to send the red line message to the colleague. Today you send mail, the message to social networks or the SMS.

We go down below on stories. What was before? Fax. It was analog of modern e-mail: the message was transferred instantly, got out of the device and was ready to reading.

We go more deeply. There are no fax and phone now too. You send the telegram. Just serious cable nodes were forced out from a bigbon by phones. The exchanges learned news telegrams. The British journalists from the farthest doomsday reported data the teletype. You could telegraph for any person on a meeting which would be carried by the special boy on your mail switch, and then the second boy – from other local switch to the addressee. Almost like cellular network, only a ping is more.

We continue travel. We disconnect electricity, the first logs, first imperceptible appear. Here in Prague full-fledged pneumomail works. Wrote a feather the letter, dried sand and blotting paper, put in a special capsule. Vzhukh! The capsule departed on other end of the city. By the way, if to vykolupat optics from the trunk, it will be possible to arrange pneumomail in a protective tube so partially backward compatibility is saved.

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Cloudy call center in the cloudless region. Extraordinary New Year's adventures of ITooLabs on the Balkans

1 year, 3 months ago
Traditionally, before the Newest Year, it is accepted to write about results of the year leaving about plans for year forthcoming, to congratulate clients, partners and colleagues on holidays. We do not want to break the developed tradition and today we publish a post which for certain will create the necessary and correct mood at readers of the blog ITooLabs. We want to tell about how there is a cloudy business of our foreign partner, the Balkan telecom operator of VoxNet as work of the Balkan colleagues looks and as the ITooLabs platform helped to automate the big European call center working at the entering and outgoing calls. At our request the Macedonian colleagues made many photo and even wrote a New Year's video congratulation.


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Asterisk: each call as the jumping ball

1 year, 3 months ago
These holiday days when partly has to spend time at work, but changes are not entered into the working systems any more because "soon holidays who needs your fresh bugs?", it is possible to be engaged in cutting asterisks and snowflakes from paper and small experiments.

Generally, we heard such expression more than once: "my call was kicked as a ball from the operator to the operator, and as a result bounced", and can even once it was told in a fit of temper. Also it was thought, and if to provide a call as the jumping ball from a wall to a wall and as at us several tens calls happen on an asterisk in one step, then it has to look at least funny.

What turned out? Further parts and small video.

image

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Use of cloudy automatic telephone exchange of pbxes.com for expansion of opportunities VoiP/SIP of telephony

1 year, 3 months ago
So it developed that I have several SIP numbers from different VoiP of operators in the different countries of the world (the USA, Israel, Ukraine, Russia). At some point, having received the next call with the sentence "to purchase an elephant" on my Israeli number at 4 o'clock in the morning (I in the USA, and the Israeli telemarketing specialist, naturally, does not guess it), I understood that it is necessary to do something.

In a case with the Israeli provider everything was simply — in a personal account of provider changed settings, having redirected all calls from unfamiliar numbers (which not in "white list") to voice mail from 9 in the evening to 7 in the morning.

In total nothing, but through any time I began to receive calls with the sentence to purchase the Ukrainian elephant (on the Ukrainian numbers from Atlantis Telecom and Intertelecom) and the Russian elephant (on number from For nothing). And here it is already worse — in personal accounts of these three providers there is no opportunity to redirect a call to voice mail by the schedule or to block some number. In For nothing and Intertelecom there is no voicemail at all, with readdressing too not everything is good (in For nothing — only unconditional forwarding), in Atlantis Telekome and Intertelecom — readdressing only on telephone numbers, but not on SIP URI.

As a result, the solution with use of cloudy automatic telephone exchange of pbxes.com was found.

To whom it is interesting, the application under a cat (it is a lot of pictures)

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We develop service of cloudy conference communication for small business

1 year, 3 months ago
The majority of modern cloudy automatic telephone exchanges have similar functionality. As a rule, it is a set of voice menus, readdressings of calls, various voice boxes and statistics. This gentleman's set can be met almost at each telephone SaaS. At the same time exists modest, not really noticeable at first sight, but very useful, at the correct application, an option — conference communication. Historically so it developed that conferences were always associated with large business, conference calls and acceptance of important bossy solutions. We, when developing our communication framework, try to go a bit different way and we develop the module of conferences being guided by requirements of small and medium business.


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Get acquainted in more detail: multimedia gateway AudioCodes

1 year, 3 months ago
Good afternoon.

In this article we will begin session of several online lectures and articles on a separate line of the equipment AudioCodes – universal multimedia gateways which it is positioned for natural persons and small business. It is that segment which is called SOHO. We will provide the overview and information on a line of devices, history of its development and the short description of functionality in this article. It will be a question of universal CPE AudioCodes MediaPack of a series 26x (MP26x).

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The organization of hybrid port on Alcatel-Lucent 7210 SAS-M

1 year, 3 months ago
Recently the business working for us in the homeland in the conditions of the most severe competition at last remembered about the client with all that it implies for the last. Bypassed the modern word "customer focus" in language of the Russian capitalists and our organization. To us the tasks to provide the client with as much as possible high-quality and reliable service were set. Along with optimization of a network projects on study of alternative channels were open for the important directions.

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Multi IP-SIM on service of small business. The special SIM card for the websites of free declarations

1 year, 3 months ago
In our blog on Habré we describe curious schemes of upgrade of corporate telephony which can be built by means of FMC technologies, cloudy automatic telephone exchange and integration with CRM systems. Judging from the fact that nearly a half of our clients is interested in integration solutions, and snow-white clouds in original state only of telephone SaaS to very few people are already interesting, we precisely guessed a trend in the VoIP market and we move in a right direction. Usually integration of telephony, cloudy automatic telephone exchange and mobile communication — destiny, at least, of small and medium business and we too so considered until recently, yet it did not become clear that IP SIM cards, the virtual automatic telephone exchange and miracles of VoIP can work also on micro business. On business, where the entrepreneur of "one men show" and "shvets and the reaper and on a fife igrets" where sales are based on promotion of goods through free declarations, the entering calls from clients by all Russian Federation. In other words, today we will tell about what we thought up for the aid to the entrepreneurs earning from sales through bulletin boards.


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As we taught 1C to generate the IVR menu for Asterisk

1 year, 3 months ago
The last years penetration of IP-telephony into business happens with great strides. Every day more and more opportunities appear. Employees can work not only at office, but also in general worldwide. To connect telephony to the employee several clicks, any wires and separate sockets are enough. The companies use record of talk, integration of telephony with CRM systems. Each company respecting itself connects multichannel number or even pays for each call of the client, using number 8 800.

To give to the client the cell phone becomes a bad form, the address of the client has to be registered in CRM and is guaranteed processed. To each employee the internal extension number, and most often is assigned, knowing extension number, it is possible to contact the necessary employee quickly. The automatic telephone exchange knows where now there is an employee, and will be able to connect the client with the necessary IP phone at office either the mobile phone, or even the SIP softphone installed on the notebook or the smartphone.

But progress has also other party. Multichannel number becomes similar to a firewall. It protects employees in the company from calls of clients. On the way of the client the IVR menu, or even the multi-level IVR menu appears, and only you do not say that my call is very important for you :)

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License PaaS vs. Four noble truth of IT infrastructure

1 year, 3 months ago
Everything flows, everything changes, everything moves. This popular expression very precisely characterizes the processes happening in modern business and first of all in business telecommunication. Most of experts agree in opinion that players of the IT market have to move forward actively at least just to remain on site. According to analysts the comfortable delusion is peculiar to many figures of a telecom: "We have no need to hurry, we will manage to construct and start all necessary services and platforms by own efforts, we flexible and technological, are not present the reasons for haste." Unfortunately, it is illusion. To begin it was necessary to start new services still "yesterday". In this hub we will share the reasons about what of methods of deployment of new services and platforms on the party of telecom operators is the most effective and justified.


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