Developers Club geek daily blog

Familiar stranger. What is Bitriks24?

1 year, 1 month ago
If you are puzzled with search of CRM, then at numerous forums will inevitably face mentioning the Bitriks24 and its systems discussion. There are enough supporters and opponents: someone claims that it is not CRM at all (that the truth), someone reduces all functionality of system to an enterprise portal, someone remembers about 12 free users. As well as in any other company, employees of Bitriks fixedly monitor for withdrew also discussions of our products in a network. Sometimes we are surprised by the separate comments and even tales connected with Bitriks24. But to all there is a limit. We will consistently tell that such Bitriks24 actually as it can integrate the company and help any business in our blog on Habré.


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Application of Selenium WebDriver for testing of MS Dynamics CRM

1 year, 1 month ago
In this article it will not be told that such Selenium and Selenium WebDriver – is about it written already a set of remarkable articles.

Here I want to give only a small example of how it is possible to test a client code in MS Dynamics CRM.

But I think, the couple of words about Selenium WebDriver can mention nevertheless.
So, Selenium WebDriver is a library which allows to manage the browser: to give the browser some commands, to fill the UI elements, to read out values, to start scripts.

So, went!

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ACS: from grief to pleasure. History of the Russian automation

1 year, 2 months ago
Modern developers of systems of automation have rich opportunities: these are numerous programming languages, libraries, huge repositories of the open code, at last, any equipment rather available practically necessary for development and testing. In the 50th years when in the USSR the idea of creation of an ACS and the beginning actively arose to develop cybernetics, all these resources were not enough. Scientists of that time were not only dry pragmatists, but also dreamers — they wanted positive changes of the socioeconomic relations which the ACS was urged to provide. However all further history of creation of an automated control system within command economy and infinite bureaucracy is not so optimistical. But about everything one after another.

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Robot seller. We automate sales department by means of SaaS

1 year, 2 months ago
December is always busy season for sales departments, a such battlefield for revenue. During an era of ShPD and clouds automation of business stopped being destiny of the large companies, now different CRM, IP-ATS and thin clients are available practically to all. We as the developer of a cloud communication framework, would like to share how we automated own sales and what tools use. Our experience is not unique at all, rather we it is slightly better than others we understand as well as what is best of all on friendly terms and integrated from our virtual automatic telephone exchange and how to create peculiar cloudy Robota-Prodavtsa.


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Reasoned arguments. To an analytics question in the company

1 year, 2 months ago
Each of us periodically takes a blood test on the analysis. Recently everything became very convenient: handed over, received the login/password, in several hours glanced on the website in a personal account and there all indicators in numbers, and nearby green or red bullets "regulation / not regulation". But very few people know that even completely green column or a column with couple of red bullets on some unpopular indicator like eosinophils can testify to malfunctions in an organism, and only the doctor can truly interpret a picture. Why? Because all indicators need to be considered in total and interrelations — in itself they bear purely help information. Also and in business, complex and multilayer system, it is necessary to build system of analytics which will give complex understanding of a situation. What do we should construct analytics?

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As we taught 1C to generate the IVR menu for Asterisk

1 year, 2 months ago
The last years penetration of IP-telephony into business happens with great strides. Every day more and more opportunities appear. Employees can work not only at office, but also in general worldwide. To connect telephony to the employee several clicks, any wires and separate sockets are enough. The companies use record of talk, integration of telephony with CRM systems. Each company respecting itself connects multichannel number or even pays for each call of the client, using number 8 800.

To give to the client the cell phone becomes a bad form, the address of the client has to be registered in CRM and is guaranteed processed. To each employee the internal extension number, and most often is assigned, knowing extension number, it is possible to contact the necessary employee quickly. The automatic telephone exchange knows where now there is an employee, and will be able to connect the client with the necessary IP phone at office either the mobile phone, or even the SIP softphone installed on the notebook or the smartphone.

But progress has also other party. Multichannel number becomes similar to a firewall. It protects employees in the company from calls of clients. On the way of the client the IVR menu, or even the multi-level IVR menu appears, and only you do not say that my call is very important for you :)

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Implementation of CRM. From registration of a lead before closing of the transaction. Case and explanations

1 year, 2 months ago
For last year by me it was written several works in which questions of the choice of CRM and reviews of specific systems were taken up. But in practice I faced one important issue on this subject which would like to cover in this article. It is a question of implementation of the CRM system. I will specially give a simple, but practical example that you could understand quickly a question and use for myself.

This article will be urged to help to understand a question of implementation of CRM and I hope will be useful as specialists who are engaged in implementation of CRM, and that who wants to implement it at himself.

Let's provide a situation: it seems, and CRM was already selected and it is ready to begin to work in it, but ….s what to begin? How to begin? Similar questions rise before all who worked began work with CRM.

I will give classical definition of the concept Implementation of Software:

Implementation of the software — process of a software setup under certain conditions of use, and also user training to work with the software product. Wikipedia


So, as appears from determination, the system for a start should be customized under certain conditions of the specific company. We will not consider a question of training in this article, only a question of setup of system.

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Hello, SaaS | Russian SaaS 2016

1 year, 2 months ago
This post — mine exclusive subjective supervision, opinions, insiders about a segment of the Russian SaaS of servsis. The post driver the state-of-the-art review of the colleague from CNews Analytics: The largest suppliers of SaaS in Russia 2015.

What interesting happened in 2015 in a segment of the Russian SaaS?


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Acquaintance to the Deluge programming language. Creation of any function in the Zoho CRM system

1 year, 2 months ago
At the beginning of 2015 I published article about Zoho CRM in which I described functionality of this system, but did not consider questions of its completion. Now I decided to tell about completions in more detail as in practice it was very actual. I work with system more than a year, and it often should be finished under these or those requests of users.

Completions of the Zoho CRM system are made in the Deluge language developed by the company Zoho. Deluge is integrated also into Zoho Creator product, but in this article we will consider use of language in Zoho CRM.

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Business processes: how not to automate a mess

1 year, 2 months ago
2006-2008 in business circles were marked by infinite discussions on project management and processes. The scientific organizations and institutes collected the whole conferences with participation of prominent international experts and literally without interruption on coffee break discussed projects and process approach. A bit later, in 2009 on one of the international round tables the graduate student of large higher education institution thoroughly and very convincingly proved that the sad end because "everything that the invariable mess becomes in the companies," is prepared for process approach and project management in Russia.

Fortunately, he was mistaken. Modern business proves that project management and processes is just the cornerstone of elimination of a disorder in the company. Business processes, in turn, of the theoretical plane passed in practical, in many respects thanks to the corporate software.


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